FOR
IMMEDIATE RELEASE
Team Computing Revives Medical Company's Stalled
IMAS Installation
SYDNEY,
NSW, AUSTRALIA, (August 18, 2005)
What a difference the right business
partner can make. That's what Promedica found when they brought in Team Computing
to 'kick-start' a stalled IMAS implementation.
Promedica Pty Ltd, a leading Australian supplier of medical and surgical products to the hospital and healthcare industry experienced consistently strong growth in the last three years. In turn, rising demands by users, customers, suppliers and the Government began putting a strain on their internally written IT systems.
Says Craig Perkins, Managing Director of Promedica, "We recognised early on the need for a software package which could easily be expanded and enhanced to fit Promedica's business model both now and in the future. We have an exciting 5-year strategic plan to expand our four key portfolios in line with our key objective of value creation. Upon reviewing the available software, we chose IMAS for its simplicity, cost-effectiveness and scalability."
It was all systems go, with implementation expected to be completed by the second half of 2004. Unfortunately the implementation went over time, over budget and resulted in a system that just didn't work. By the beginning of 2005, with user confidence in the new system at an all time low, the project was halted and Team Computing called in to get the project back on track.
Says Peter Sanderson, General Manager of Team Computing, "When we were called in to investigate the problems with the new IMAS system, and design a solution, we knew we had to do this right. Not only did Promedica need a system that the users could rely on, it was to provide the basis for their future business expansion and integrate with their future IT infrastructure. As we began working with Promedica's staff and user base it quickly became apparent that the new IMAS application was essentially doing the same job as the old system but with a whole set of new problems, so our first priority was to identify and correct the critical ones."
He continues, "Our consultants have years of IMAS experience and they keep up-to-date with its development. That meant they quickly realised that IMAS could perform the majority of functions that Promedica required and they began working to bring previously modified code back into line. Once completed, simple enhancements were made to IMAS following strict standards to fit Promedica's business model. During this time our consultants ensured that accurate documentation of their work was maintained so that anyone working on Promedica's system in the future would understand what had been done, and how the code was meant to work. Finally, all outstanding tasks were listed, and user training began."
Craig Perkins continues, "Once the critical problems were addressed, and user training commenced, confidence in the system grew and we saw a rapid improvement in staff morale. Now users are beginning to change the way they view IT from something that is merely a back-office record keeping device to a viable business tool."
Today Team Computing is working with Promedica to rationalise their IT infrastructure, to make it much easier to manage, and less costly over the long term. Says Sanderson, "We now guide and support Promedica to ensure they have a coherent, business-wide strategy for the implementation and support of new technologies and solutions to improve their business processes. Essentially, we help them choose good solutions that are proven, implement them with a minimum of disruption, and support the workforce as users of that technology."
Perkins
concludes: "With IMAS now doing the job we originally envisioned, and with
users' renewed confidence in IT as a business tool, we are taking the next step
forward in our business growth plans - to modernise our sales force through the
use of laptops. Our reps used to rely on paper, phone and fax. Now, with ongoing
support and user training from Team, they are embracing the new technology. We're
already seeing faster, more convenient communication, and better customer care.
Since partnering with Team Computing our business systems are back on track and
we're on the way to achieving our business goals."
About
Promedica
With turnover approaching AUD$25 million Promedica is now a
leading Australian supplier of medical and surgical products to the hospital and
healthcare industry. With 50 dedicated and enthusiastic staff employed throughout
the country, Promedica is focused on a very positive future.
The company
has recorded consistently strong sales growth over the last decade, resulting
in strong financial stability, and is committed to investing profits back into
the business, the industry and the community as it continually strives to deliver
comprehensive solutions to Healthcare.
The company's range of specialty
products focuses on the Operating Room / Infection Control, Anaesthesia / Critical
Care and CSSD departments with a solution approach for those consumable requirements.
.About
Team Computing
Team Computing Australia Pty Ltd was formed with the aim
of providing outstanding customer service through the very best IT solutions based
upon client's needs. The company's references are the "Who's Who of Australian
medium-sized Companies." Team Computing specialiSes in iSeries (AS/400s),
all brands of PCs and accessories, networks and their interconnectivity for all
size businesses.
We are a major sales and support organisation for IMAS in
Australia, having installed all of the core and complimentary modules of IMAS,
many times, and interfaced IMAS to almost everything! We are dedicated to its
support and on-going enhancement. Our clients - the large and the small - know
that whatever they need, they can call us, whether it's for a mouse pad, a technical
query, or a million dollar project. It's what we're here for, and always have
been. Our consultants, each with an average of about 15 years experience provide
the highest level of expert technical support for our clients - including specialist
advice with the best products, service and support.
For
more information send an email to team@teamcomputing.com.au,
or call +61 2 9438 4333.
